At Yiwu Xinyin Trading Co., Ltd., we are committed to providing high-quality products and ensuring customer satisfaction. Please review our return and refund policy carefully.
1. Return and Exchange Policy
We accept returns or exchanges only for items that are damaged upon receipt. If your item arrives damaged, you may request a return or exchange as outlined below.
2. Conditions for Returns and Exchanges
To be eligible for a return or exchange, please ensure:
- The item was received in damaged condition.
- The request for return or exchange is made within 7 days of receiving the item.
- The item is returned in its original packaging with all original tags, labels, and accessories.
3. Process for Returns and Exchanges
If you received a damaged item, please follow these steps:
- Contact Us: Notify us within 7 days by emailing [email protected] with your order details, a description of the damage, and photos as proof.
- Receive Instructions: We will review your request and, if eligible, provide you with instructions for returning the item.
- Return the Item: Ship the item back to us as instructed. You are responsible for the return shipping costs unless we advise otherwise.
- Processing: Upon receiving and inspecting the returned item, we will either send a replacement or issue a refund, as per your preference.
4. Refunds
Once we receive and inspect the damaged item, we will process the refund, if applicable, using your original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
5. Important Notes
- Non-Damaged Items: We do not accept returns or exchanges for non-damaged items. All sales are final unless the item is damaged upon delivery.
- Contact Information: For questions or assistance with returns or exchanges, please reach out to our customer support team at [email protected]
By purchasing from Yiwu Xinyin Trading Co., Ltd., you acknowledge and agree to this Return and Refund Policy.